Supervision in the Hospitality Industry- AHLEI Practice Test

What is the difference between an open-ended question and a closed or specific question?

1. A. An open-ended question does not give any hints as to your feelings on the subject; a closed question does give hints.

2. B. An open-ended question addresses an undecided matter; a closed question addresses something already decided.

3. C. An open-ended question requires a more detailed answer, while a closed question can usually be answered with "yes" or "no".

4. D. An open-ended question takes into account the sensitivities and culture of the person being asked, while a closed question is more narrow-minded.

The correct answer is: C. An open-ended question requires a more detailed answer, while a closed question can usually be answered with "yes" or "no".

An open-ended question requires a more detailed answer, allowing the respondent to provide their thoughts, feelings, and insights in their own words. This type of question encourages elaboration and invites a broader range of responses, making it particularly useful in situations where nuanced feedback is valuable, such as in hospitality when understanding customer preferences or employee opinions. In contrast, a closed question typically seeks a specific response that can often be given with a simple "yes," "no," or another brief response. This format limits the amount of information gathered and is effective for gathering specific data or confirming facts quickly. By using open-ended questions, supervisors can gain deeper insights into complex issues, facilitating better understanding and decision-making in the hospitality industry. This distinction is crucial for effective communication and can significantly influence the quality of interactions with guests and team members.