Supervision in the Hospitality Industry- AHLEI Practice Test

When a room attendant suggests a solution that a supervisor feels is impractical, how should the supervisor respond?

1. How would you implement that solution?

2. Let's not waste time discussing impossible solutions

3. No one in their right mind would think that you would work

4. That won't work. What else do you suggest?

The correct answer is: How would you implement that solution?

When a supervisor is faced with a situation where a room attendant proposes a solution that seems impractical, responding by asking how the attendant would implement that solution serves several important purposes. This approach encourages open communication and respects the attendant’s input, fostering a positive and collaborative work environment. By asking for details on implementation, the supervisor invites the room attendant to think critically about their suggestion and provides an opportunity to clarify any misunderstandings about the feasibility of the idea. Inviting further discussion also allows the supervisor to gain insights into the attendant's thought process, which may unveil new perspectives or creative solutions that were not initially apparent. This method not only validates the room attendant's contribution but also reinforces a culture of problem-solving and teamwork, which is vital in the hospitality industry. In contrast, dismissive responses or outright rejection of the proposed solution, as seen in the other choices, can stifle communication and dissuade employees from sharing their ideas in the future. Thus, the most effective supervisory approach involves encouraging discussion and collaboration, ultimately leading to a more engaged and involved team.