Supervision in the Hospitality Industry- AHLEI Practice Test

Which approach to conflict resolution is most likely to lead to long-term solutions?

1. Competitiveness

2. Avoidance

3. Collaboration

4. Accommodation

The correct answer is: Collaboration

Collaboration is the most effective approach to conflict resolution when aiming for long-term solutions. This method involves all parties working together to understand each other’s perspectives and interests, fostering open communication and mutual respect. By engaging collaboratively, individuals can identify underlying issues and explore creative options that satisfy the needs of everyone involved, leading to a solution that is more likely to be accepted and maintained over time. This approach also builds relationships and trust, which are essential for preventing future conflicts. When parties feel heard and valued, they are more committed to the agreed-upon solutions, reducing the chance of reoccurrence. In contrast, methods like competitiveness may lead to a win-lose scenario, avoidance can leave issues unaddressed, and accommodation may result in one party's needs being overlooked. All these alternatives are less likely to yield lasting solutions because they don’t fully engage the interests and input of all parties involved.